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Mortgages

Complaint 18810194 Castle and Cookie Mortgage

Explained
Product
Mortgage · Conventional home mortgage
Detail
Escrow, taxes, or insurance
From
Hawaii 96797
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Jan 18, 2026Complaint received
  2. Jan 18, 2026Sent to Castle and Cookie Mortgage
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Castle and Cookie Mortgage complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Aug 25, 2026MortgagesTrouble during payment processPayment processMSExplainedYes
Nov 21, 2024MortgagesTrouble during payment processPayment processAZExplainedYes
Feb 8, 2024MortgagesTrouble during payment processPayment processHIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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