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Complaint log

Castle and Cookie Mortgage complaint log

The newest complaints about Castle and Cookie Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 25, 2026MortgagesTrouble during payment processPayment processMSExplainedYes
Aug 5, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNEExplainedYes
May 2, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportINFixedYes
Apr 10, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCOFixedYes
Mar 13, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCOExplainedYes
Jan 18, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceHIExplainedYes
Jan 4, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeCAExplainedNo
Jan 2, 2026MortgagesIncorrect information on your reportAccount status incorrectTXExplainedYes
May 6, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresFLExplainedYes
Nov 21, 2024MortgagesTrouble during payment processPayment processAZExplainedYes
Feb 8, 2024MortgagesTrouble during payment processPayment processHIExplainedYes
Jul 14, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Jul 12, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageHIExplainedYes
Oct 25, 2019MortgagesApplying for a mortgage or refinancing an existing mortgageGAMoney backYes
Sep 13, 2019MortgagesClosing on a mortgageIDMoney backNo
Sep 25, 2018MortgagesApplying for a mortgage or refinancing an existing mortgageMSExplainedYes
Sep 19, 2018MortgagesClosing on a mortgageTNExplainedYes
Nov 22, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Jul 13, 2017MortgagesClosing on a mortgageCOExplainedYes
Jun 7, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageCAMoney backYes
Dec 19, 2016MortgagesSettlement process and costsAZExplainedYes
Jun 9, 2016MortgagesApplication, originator, mortgage brokerUTExplainedYes
Jun 1, 2016MortgagesLoan servicing, payments, escrow accountAZExplainedNo
May 26, 2016MortgagesLoan servicing, payments, escrow accountUTExplainedYes
Apr 27, 2016MortgagesApplication, originator, mortgage brokerAZFixedYes
Jun 25, 2015MortgagesApplication, originator, mortgage brokerCAMoney backNo
Apr 18, 2015MortgagesLoan servicing, payments, escrow accountTXExplainedYes
Mar 21, 2015MortgagesLoan servicing, payments, escrow accountTXExplainedYes
Mar 20, 2015MortgagesLoan servicing, payments, escrow accountNMExplainedYes
Dec 18, 2014MortgagesLoan servicing, payments, escrow accountNMExplainedYes
Sep 3, 2014MortgagesApplication, originator, mortgage brokerHIClosedYes
Aug 29, 2014MortgagesLoan servicing, payments, escrow accountAZClosedYes
Aug 13, 2014MortgagesLoan servicing, payments, escrow accountNMClosedNo
Jul 7, 2014MortgagesSettlement process and costsNVExplainedYes
Jun 23, 2014Bank accountsMaking/receiving payments, sending moneyNVClosedYes
Jun 23, 2014MortgagesApplication, originator, mortgage brokerNVClosedYes
Apr 24, 2014MortgagesApplication, originator, mortgage brokerAZMoney backNo
Nov 13, 2013MortgagesApplication, originator, mortgage brokerUTClosedNo
Oct 12, 2013MortgagesSettlement process and costsCAFixedNo
Jan 6, 2012MortgagesApplication, originator, mortgage brokerCAClosedNo

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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