Mortgage company · complaint record
Castle and Cookie Mortgage complaints
Filed under Castle and Cookie Mortgage LLC
Consumers have filed 40 complaints about Castle and Cookie Mortgage since 2012, 8 of them in the last 12 months. It answered 87.5% on time and closed 25% with relief for the customer. The most common problem is problem with a company's investigation into an existing problem.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 40
- Last 12 months
- 8
- Answered on time
- 87.5%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- #149 of 595
Since January 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 25, 2026
Most complained-about mortgage lenders & servicers
Castle and Cookie Mortgage complaints by month
The busiest month was January 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Castle and Cookie Mortgage answered all time
- Closed with monetary relief512.5%
- Closed with non-monetary relief410%
- Closed with explanation2460%
- Closed717.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Castle and Cookie Mortgage complaints are about
Top Castle and Cookie Mortgage problems
Where Castle and Cookie Mortgage complaints come from
Most complaints: California (7), Arizona (6), Hawaii (4), Colorado (3), Texas (3).
Castle and Cookie Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Castle and Cookie MortgageMortgages | - | 8 | - |
Compare side by side: Castle and Cookie Mortgage vs Midwest Loan Services · Castle and Cookie Mortgage vs Truhome Solutions · Castle and Cookie Mortgage vs NEXA Mortgage · Castle and Cookie Mortgage vs Hilltop
What people say about Castle and Cookie Mortgage
All experiencesNo experiences with Castle and Cookie Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Castle and Cookie Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 25, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 5, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| May 2, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Apr 10, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Mar 13, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 4, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Jan 2, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| May 6, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 21, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 8, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 14, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Castle and Cookie Mortgage
How many complaints does Castle and Cookie Mortgage have?
Castle and Cookie Mortgage has 40 complaints on record since January 2012, including 8 in the last 12 months and 0 in the last 30 days. That makes it number 1,571 of every company by complaints this year.
Does Castle and Cookie Mortgage respond to complaints?
Yes. Castle and Cookie Mortgage answered 87.5% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Castle and Cookie Mortgage?
The most common problems are problem with a company's investigation into an existing problem (3), trouble during payment process (4), getting a credit card (1).
Is Castle and Cookie Mortgage legit?
Castle and Cookie Mortgage is a real company with a public complaint record: consumers have complained about it 40 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Castle and Cookie Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Castle and Cookie Mortgage?
Complain to Castle and Cookie Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Castle and Cookie Mortgage complaints come from?
Most come from California (7), Arizona (6), Hawaii (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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