Case file
Mortgages
Complaint 19084636 Renasant
Explained- Product
- Mortgage · Other type of mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jan 28, 2026Complaint received
- Jan 28, 2026Sent to Renasant
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Renasant complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Apr 27, 2026 | Mortgages | Trouble during payment processPaying off the loan | FL | Explained | Yes |
| Aug 25, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | GA | Explained | Yes |
| Jul 11, 2025 | Mortgages | Trouble during payment processPayment process | GA | Explained | Yes |
| Aug 13, 2024 | Mortgages | Trouble during payment processFees charged | GA | Explained | Yes |
| Feb 16, 2024 | Mortgages | Trouble during payment processFees charged | GA | Explained | Yes |
| Feb 16, 2023 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Jul 6, 2021 | Mortgages | Trouble during payment process | TN | Money back | Yes |
| Jun 9, 2021 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Nov 23, 2020 | Mortgages | Trouble during payment process | GA | Money back | Yes |
| May 22, 2020 | Mortgages | Trouble during payment process | AL | Fixed | Yes |
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