Case file
Mortgages
Complaint 19342662 Guaranteed Rate
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Payment process
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Feb 8, 2026Complaint received
- Feb 8, 2026Sent to Guaranteed Rate
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Guaranteed Rate complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | GA | In progress | Yes |
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | Yes |
| Oct 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | RI | In progress | Yes |
| Sep 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MN | Explained | Yes |
| Sep 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | NY | In progress | Yes |
| Sep 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | PA | In progress | Yes |
| Sep 18, 2026 | Mortgages | Trouble during payment processPayment process | GA | Explained | Yes |
| Sep 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NJ | Explained | Yes |
| Sep 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MD | Explained | Yes |
| Aug 25, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | AZ | Explained | Yes |
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