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Complaint log

Guaranteed Rate complaint log

The newest complaints about Guaranteed Rate, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 25, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processKSIn progressYes
Oct 24, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingILExplainedYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceRIIn progressYes
Oct 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processILIn progressYes
Oct 14, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Oct 7, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCOIn progressYes
Sep 25, 2026MortgagesClosing on a mortgageDelays with the closing processNYExplainedYes
Sep 25, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMNExplainedYes
Sep 24, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresNCExplainedYes
Sep 24, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYIn progressYes
Sep 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAIn progressYes
Sep 18, 2026MortgagesTrouble during payment processPayment processGAExplainedYes
Sep 17, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Sep 11, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingFLExplainedNo
Sep 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processNCExplainedYes
Sep 1, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsFLExplainedYes
Sep 1, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresMTExplainedYes
Sep 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Aug 28, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedYes
Aug 25, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingMAExplainedYes
Aug 25, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)AZExplainedYes
Aug 20, 2026MortgagesTrouble during payment processPaying off the loanTXExplainedYes
Aug 13, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Aug 12, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Aug 11, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Jul 31, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNJExplainedYes
Jul 29, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingILExplainedYes
Jul 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefPAExplainedYes
Jul 24, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresGAExplainedYes
Jul 24, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresVAExplainedYes
Jul 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAExplainedYes
Jul 18, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Jul 17, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Jul 16, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedYes
Jul 15, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingOHExplainedYes
Jul 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceAZExplainedYes
Jul 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Jul 11, 2026MortgagesIncorrect information on your reportInformation is missing that should be on the reportAZExplainedYes
Jul 10, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeILExplainedYes
Jul 8, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingMDExplainedYes
Jul 8, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processNCExplainedYes
Jul 7, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Jul 2, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyCAExplainedYes
Jun 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCAExplainedYes
Jun 29, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Jun 26, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingMIExplainedYes
Jun 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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