Case file
Payday & personal loans
Complaint 19820070 Citizens Bank
Explained- Product
- Payday loan, title loan, personal loan, or advance loan · Installment loan
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Feb 26, 2026Complaint received
- Apr 7, 2026Sent to Citizens Bank (40 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citizens Bank complaints about problem with the payoff process at the end of the loan
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 14, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | CO | Money back | Yes |
| Sep 22, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | NJ | Money back | Yes |
| Jun 25, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | PA | Explained | Yes |
| Jun 23, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | KY | Explained | Yes |
| Jun 11, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | FL | Explained | Yes |
| Mar 30, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | TX | Explained | Yes |
| Feb 27, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | KY | Explained | Yes |
| Dec 4, 2025 | Payday & personal loans | Problem with the payoff process at the end of the loan | WA | Explained | Yes |
| Nov 29, 2025 | Payday & personal loans | Problem with the payoff process at the end of the loan | NY | Explained | Yes |
| Nov 17, 2025 | Payday & personal loans | Problem with the payoff process at the end of the loan | TX | Explained | Yes |
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