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Complaint log

Citizens Bank complaint log

The newest complaints about Citizens Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 10, 2026Bank accountsProblem with a lender or other company charging your accountCan't stop withdrawals from your accountNJExplainedYes
Nov 8, 2026Bank accountsManaging an accountFee problemDEMoney backYes
Nov 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Nov 7, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNHMoney backYes
Nov 6, 2026Bank accountsManaging an accountProblem using a debit or ATM cardPAExplainedYes
Nov 5, 2026Bank accountsManaging an accountFee problemPAExplainedYes
Nov 5, 2026Bank accountsManaging an accountProblem making or receiving paymentsPAIn progressYes
Nov 4, 2026MortgagesTrouble during payment processFees chargedCAIn progressYes
Nov 4, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXIn progressYes
Nov 4, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCTExplainedYes
Nov 4, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Nov 4, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursALExplainedYes
Nov 4, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Nov 4, 2026Bank accountsManaging an accountDeposits and withdrawalsPAExplainedYes
Nov 4, 2026Bank accountsManaging an accountBanking errorsRIIn progressYes
Nov 4, 2026Bank accountsProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneRIMoney backYes
Nov 3, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNJIn progressYes
Nov 3, 2026Bank accountsManaging an accountDeposits and withdrawalsNHIn progressYes
Nov 3, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAIn progressYes
Nov 3, 2026Bank accountsClosing an accountFunds not received from closed accountNCExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLIn progressYes
Nov 3, 2026Bank accountsClosing an accountCompany closed your accountMAIn progressYes
Nov 3, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAIn progressYes
Nov 3, 2026Bank accountsManaging an accountProblem accessing accountNYExplainedYes
Nov 3, 2026Bank accountsClosing an accountCompany closed your accountPAIn progressYes
Nov 2, 2026Bank accountsOpening an accountUnable to open an accountDCExplainedYes
Nov 2, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeINExplainedYes
Nov 1, 2026Bank accountsManaging an accountFee problemNJMoney backYes
Nov 1, 2026Money transfers & appsFraud or scamNJExplainedYes
Nov 1, 2026Bank accountsManaging an accountProblem making or receiving paymentsNYExplainedYes
Oct 31, 2026Bank accountsManaging an accountProblem using a debit or ATM cardPAMoney backYes
Oct 31, 2026Bank accountsManaging an accountDeposits and withdrawalsRIIn progressYes
Oct 31, 2026Bank accountsClosing an accountCompany closed your accountOHExplainedYes
Oct 31, 2026Bank accountsManaging an accountDeposits and withdrawalsNJExplainedYes
Oct 30, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefVAIn progressYes
Oct 30, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesNYIn progressYes
Oct 30, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesPAMoney backYes
Oct 30, 2026Bank accountsManaging an accountCashing a checkPAIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 29, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYIn progressYes
Oct 29, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysINExplainedYes
Oct 29, 2026Bank accountsManaging an accountBanking errorsNJMoney backYes
Oct 29, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMIMoney backYes
Oct 29, 2026Debt collectionTook or threatened to take negative or legal actionCollected or attempted to collect exempt fundsFLExplainedYes
Oct 29, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedRIMoney backYes
Oct 28, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCTExplainedYes
Oct 28, 2026Payday & personal loansGetting a line of creditTXMoney backYes
Oct 28, 2026Credit cardsProblem when making paymentsProblem during payment processDEExplainedYes
Oct 28, 2026Bank accountsManaging an accountDeposits and withdrawalsNHExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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