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Case file

Prepaid & gift cards

Complaint 2105317 UMB Financial

Explained
Product
Prepaid card · Payroll card
From
Virginia 24141
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 10, 2016Complaint received
  2. Sep 14, 2016Sent to UMB Financial (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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