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Complaint log

UMB Financial complaint log

The newest complaints about UMB Financial, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 29, 2026MortgagesClosing on a mortgageFees or costs after closingHIExplainedYes
Oct 29, 2026Bank accountsManaging an accountProblem accessing accountALExplainedYes
Oct 29, 2026Bank accountsManaging an accountProblem using a debit or ATM cardILMoney backYes
Oct 22, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsMDExplainedYes
Oct 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedINIn progressYes
Oct 20, 2026Credit cardsIncorrect information on your reportAccount status incorrectKYExplainedYes
Oct 20, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedGAExplainedYes
Oct 20, 2026Credit cardsOther features, terms, or problemsOther problemALExplainedYes
Oct 18, 2026Money transfers & appsFraud or scamCAIn progressYes
Oct 14, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedAZExplainedYes
Oct 14, 2026Bank accountsManaging an accountProblem making or receiving paymentsKSExplainedYes
Oct 12, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesAZIn progressYes
Oct 10, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardMNExplainedYes
Oct 9, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMOExplainedYes
Oct 6, 2026Credit reportingIncorrect information on your reportAccount status incorrectKYExplainedYes
Oct 3, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureAZExplainedYes
Sep 30, 2026Bank accountsManaging an accountDeposits and withdrawalsMOMoney backYes
Sep 29, 2026Credit cardsClosing your accountCan't close your accountCAExplainedYes
Sep 29, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedVAMoney backYes
Sep 29, 2026Bank accountsOpening an accountUnable to open an accountILExplainedYes
Sep 28, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Sep 22, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCOExplainedYes
Sep 16, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYMoney backYes
Sep 15, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCOExplainedYes
Sep 11, 2026Bank accountsClosing an accountFees charged for closing accountCAExplainedYes
Sep 11, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedILMoney backYes
Sep 9, 2026Credit cardsGetting a credit cardApplication deniedGAExplainedYes
Sep 9, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAExplainedYes
Sep 8, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAExplainedNo
Sep 7, 2026Credit cardsIncorrect information on your reportAccount status incorrectCAExplainedYes
Sep 7, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Sep 5, 2026Bank accountsClosing an accountCan't close your accountMOExplainedYes
Sep 5, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementINExplainedYes
Aug 31, 2026Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Aug 29, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMOExplainedYes
Aug 27, 2026Bank accountsOpening an accountAccount opened without my consent or knowledgeFLExplainedYes
Aug 20, 2026Bank accountsManaging an accountCashing a checkWAExplainedYes
Aug 19, 2026Credit cardsProblem when making paymentsProblem during payment processMDExplainedYes
Aug 15, 2026Bank accountsManaging an accountCashing a checkWAExplainedYes
Aug 8, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementAZMoney backYes
Aug 7, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Aug 6, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesMOExplainedYes
Jul 28, 2026Bank accountsManaging an accountProblem making or receiving paymentsMOExplainedYes
Jul 27, 2026Credit cardsOther features, terms, or problemsOther problemINExplainedYes
Jul 24, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedNo
Jul 15, 2026Credit cardsTrouble using your cardCan't use card to make purchasesNCExplainedYes
Jul 7, 2026Bank accountsManaging an accountProblem accessing account-ExplainedYes
Jul 7, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTNExplainedYes
Jun 26, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Jun 24, 2026MortgagesTrouble during payment processPayment processILMoney backYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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