Case file
Auto loans & leases
Complaint 22003419 CarMax
Explained- Product
- Vehicle loan or lease · Loan
- Detail
- Billing problem
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- May 8, 2026Complaint received
- May 8, 2026Sent to CarMax
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More CarMax complaints about managing the loan or lease
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 30, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | PA | Explained | Yes |
| Oct 27, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | CA | Explained | Yes |
| Oct 27, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | FL | Explained | Yes |
| Oct 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | TX | Explained | Yes |
| Oct 22, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | GA | Explained | Yes |
| Oct 20, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | KY | Explained | Yes |
| Sep 24, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | KY | Explained | Yes |
| Sep 21, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | FL | Explained | Yes |
| Sep 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | DE | Explained | Yes |
| Sep 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | AZ | Explained | Yes |
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