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Complaint log

CarMax complaint log

The newest complaints about CarMax, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 12, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountFLExplainedYes
Nov 11, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Nov 10, 2026Credit reportingIncorrect information on your reportAccount information incorrectMSExplainedYes
Nov 5, 2026Auto loans & leasesRepossessionVoluntary repossessionMDExplainedYes
Nov 4, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Nov 3, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeDEExplainedYes
Nov 2, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountNCExplainedYes
Nov 1, 2026Auto loans & leasesRepossessionDamage caused or loss of personal items in vehicle during the actual repossessionTXExplainedYes
Nov 1, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeFLExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectMAExplainedYes
Oct 30, 2026Auto loans & leasesRepossessionLender trying to repossess or disable the vehicleCOExplainedYes
Oct 30, 2026Auto loans & leasesManaging the loan or leaseBilling problemPAExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 28, 2026Credit reportingIncorrect information on your reportAccount information incorrectOHExplainedYes
Oct 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursLAExplainedYes
Oct 28, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountTXExplainedYes
Oct 27, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeCAExplainedYes
Oct 27, 2026Debt collectionCommunication tacticsFrequent or repeated callsTNExplainedYes
Oct 27, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanCAExplainedYes
Oct 27, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanFLExplainedYes
Oct 27, 2026Auto loans & leasesManaging the loan or leaseBilling problemTXExplainedYes
Oct 26, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 23, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Oct 23, 2026Credit reportingIncorrect information on your reportPublic record information inaccurateILExplainedYes
Oct 23, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursVAExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportAccount information incorrectNCExplainedYes
Oct 22, 2026Auto loans & leasesManaging the loan or leaseBilling problemGAExplainedYes
Oct 22, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportOHExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNCExplainedYes
Oct 21, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtGAExplainedYes
Oct 20, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingMDExplainedYes
Oct 20, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeGAExplainedYes
Oct 20, 2026Auto loans & leasesManaging the loan or leaseLoan sold or transferred to another companyKYExplainedYes
Oct 18, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionFLExplainedYes
Oct 17, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldCAExplainedYes
Oct 16, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeVAExplainedYes
Oct 15, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldALExplainedYes
Oct 15, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Oct 15, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 14, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursWIExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectPAExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectMSExplainedYes
Oct 11, 2026Credit reportingProblem with a company's investigation into an existing issueInvestigation took more than 30 daysSCExplainedYes
Oct 11, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 11, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 10, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysFLExplainedYes
Oct 10, 2026Auto loans & leasesGetting a loan or leaseDid not receive car titleNHExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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