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Complaint 22112947 GenWay Home Mortgage

Explained
Product
Mortgage · FHA mortgage
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
Texas 76123
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 12, 2026Complaint received
  2. Jun 8, 2026Sent to GenWay Home Mortgage (27 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More GenWay Home Mortgage complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 17, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyWIMoney backYes
Jul 11, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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