Mortgage company · complaint record
GenWay Home Mortgage complaints
Filed under GenWay Home Mortgage, Inc.
Consumers have filed 3 complaints about GenWay Home Mortgage since 2026, 3 of them in the last 12 months. It answered 100% on time and closed 33% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 3
- Answered on time
- 100%
- Closed with relief
- 33%
- Last 30 days
- 1
- Rank
- #250 of 595
Since May 2026
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 17, 2026
Most complained-about mortgage lenders & servicers
GenWay Home Mortgage complaints by month
The busiest month was May 2026 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How GenWay Home Mortgage answered all time
- Closed with monetary relief133.3%
- Closed with explanation266.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top GenWay Home Mortgage problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Loan sold or transferred to another company 1
GenWay Home Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | GenWay Home MortgageMortgages | - | 3 | - |
Compare side by side: GenWay Home Mortgage vs Midwest Loan Services · GenWay Home Mortgage vs Truhome Solutions · GenWay Home Mortgage vs NEXA Mortgage · GenWay Home Mortgage vs Hilltop
What people say about GenWay Home Mortgage
All experiencesNo experiences with GenWay Home Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest GenWay Home Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 17, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Money back |
| Jul 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 12, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about GenWay Home Mortgage
How many complaints does GenWay Home Mortgage have?
GenWay Home Mortgage has 3 complaints on record since May 2026, including 3 in the last 12 months and 1 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does GenWay Home Mortgage respond to complaints?
Yes. GenWay Home Mortgage answered 100% of its complaints on time (within 15 days) and closed 33% with relief - money back or a fix; 33.3% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with GenWay Home Mortgage?
The most common problems are trouble during payment process (3).
Is GenWay Home Mortgage legit?
GenWay Home Mortgage is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is GenWay Home Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against GenWay Home Mortgage?
Complain to GenWay Home Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most GenWay Home Mortgage complaints come from?
Most come from Missouri (1), Texas (1), Wisconsin (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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