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Case file

Prepaid & gift cards

Complaint 2418352 U.S. Bank

Explained
Company
U.S. Bank
Product
Prepaid card · General purpose card
From
Michigan 48197
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 4, 2017Complaint received
  2. Sep 11, 2017Sent to U.S. Bank (160 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about unauthorized transactions/trans. issues

ReceivedAboutIssueStateAnswerOn time
Apr 17, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesNJMoney backYes
Apr 12, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesCAMoney backYes
Apr 7, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesWAExplainedYes
Apr 6, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesFLMoney backYes
Apr 4, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesMIMoney backYes
Apr 2, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesMOMoney backYes
Mar 30, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesCAMoney backYes
Mar 22, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesCAMoney backYes
Mar 17, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesGAExplainedYes
Mar 16, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesKYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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