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Complaint log

U.S. Bank complaint log

The newest complaints about U.S. Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 13, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offGAExplainedYes
Nov 9, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMOExplainedYes
Nov 9, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsMIExplainedYes
Nov 7, 2026Credit cardsClosing your accountCompany closed your accountTXExplainedYes
Nov 6, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMOExplainedYes
Nov 5, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNJFixedYes
Nov 4, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXMoney backYes
Nov 3, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMOExplainedYes
Nov 3, 2026Credit cardsProblem when making paymentsProblem during payment processMOFixedYes
Nov 2, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTXExplainedYes
Nov 2, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedAZExplainedYes
Nov 2, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Nov 2, 2026Credit cardsTrouble using your cardCan't use card to make purchasesNVExplainedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNJFixedYes
Nov 2, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedILExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Nov 1, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueTXIn progressYes
Nov 1, 2026Money transfers & appsFraud or scam-In progressYes
Nov 1, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAIn progressYes
Nov 1, 2026Credit cardsClosing your accountCan't close your accountCAIn progressYes
Nov 1, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMIIn progressYes
Nov 1, 2026Bank accountsOpening an accountUnable to open an accountMNIn progressYes
Nov 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectTNExplainedYes
Nov 1, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementOHExplainedYes
Oct 31, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesNYExplainedYes
Oct 31, 2026Credit cardsOther features, terms, or problemsOther problemSCFixedYes
Oct 31, 2026Credit cardsProblem when making paymentsProblem during payment processMDExplainedYes
Oct 31, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMOExplainedYes
Oct 31, 2026Credit cardsFees or interestProblem with feesNVMoney backYes
Oct 31, 2026Bank accountsManaging an accountProblem using a debit or ATM cardIDMoney backYes
Oct 31, 2026Credit cardsProblem when making paymentsProblem during payment processTXExplainedYes
Oct 31, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCAFixedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Oct 31, 2026Credit reportingIncorrect information on your reportAccount information incorrectPAExplainedYes
Oct 31, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMIExplainedYes
Oct 31, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedFLMoney backYes
Oct 31, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuOHExplainedYes
Oct 31, 2026Bank accountsManaging an accountProblem using a debit or ATM cardILMoney backYes
Oct 31, 2026MortgagesTrouble during payment processPayment processILExplainedYes
Oct 30, 2026Credit cardsOther features, terms, or problemsOther problemCAExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuGAExplainedYes
Oct 30, 2026Credit cardsTrouble using your cardCan't use card to make purchasesCAExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsWIExplainedYes
Oct 30, 2026Bank accountsManaging an accountDeposits and withdrawalsMOExplainedYes
Oct 30, 2026Credit cardsClosing your accountCompany closed your accountIDExplainedYes
Oct 30, 2026Bank accountsClosing an accountFunds not received from closed accountGAExplainedYes
Oct 30, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCAIn progressYes
Oct 30, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCOExplainedYes
Oct 30, 2026MortgagesTrouble during payment processPayment processVAExplainedYes
Oct 30, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeGAFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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