Bank · complaint record
U.S. Bank complaints
Filed under U.S. BANCORP
Consumers have filed 51,123 complaints about U.S. Bank since 2011, 7,023 of them in the last 12 months (+33% on the year before). It answered 100% on time and closed 29% with relief for the customer - more often than a typical bank. The most common problem is managing an account. It is the 6th most complained-about of 188 banks & credit unions this year.
Strong response record. How it works
- Complaints on record
- 51,123
- Last 12 months
- 7,023
- Answered on time
- 100%
- Closed with relief
- 29%
- Last 30 days
- 369
- Rank
- #6 of 188
Since December 2011
+33% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 13, 2026
Most complained-about banks & credit unions
U.S. Bank complaints by month
The busiest month was October 2026 (735 complaints). Complaints in the last 12 months are up 33% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How U.S. Bank answered last 12 months
- Closed with monetary relief5067.2%
- Closed with non-monetary relief1,52721.7%
- Closed with explanation4,96270.7%
- In progress280.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers31/4029.1% closed with relief
- Complaint trend7/15+33% vs last year
What U.S. Bank complaints are about
Top U.S. Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 2,383
- Problem using a debit or ATM card 1,186
- Banking errors 813
- Funds not handled or disbursed as instructed 751
- Fee problem 463
- Problem accessing account 458
Where U.S. Bank complaints come from
Most complaints: California (9,700), Illinois (3,080), Ohio (2,782), Texas (2,640), Florida (2,637).
U.S. Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ChimeBank accounts | 56 | 12,313 | C |
| 2 | Navy Federal Credit UnionBank accounts | 96 | 10,588 | A |
| 3 | U.S. BankBank accounts | 83 | 7,023 | A |
| 4 | TruistBank accounts | 63 | 5,854 | C |
| 5 | PNC BankBank accounts | 63 | 3,893 | C |
| 6 | SoFiBank accounts | 59 | 3,647 | C |
| 7 | USAABank accounts | 72 | 3,247 | B |
| 8 | Fifth Third BankBank accounts | 61 | 2,784 | C |
Compare side by side: U.S. Bank vs Chime · U.S. Bank vs Navy Federal Credit Union · U.S. Bank vs Truist · U.S. Bank vs PNC Bank
What people say about U.S. Bank
All experiencesNo experiences with U.S. Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest U.S. Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Nov 9, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 9, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Nov 7, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Nov 6, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 5, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Fixed |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Nov 3, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 3, 2026 | Credit cards | Problem when making paymentsProblem during payment process | Fixed |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Nov 2, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 2, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about U.S. Bank
How many complaints does U.S. Bank have?
U.S. Bank has 51,123 complaints on record since December 2011, including 7,023 in the last 12 months and 369 in the last 30 days. That makes it number 29 of every company by complaints this year.
Does U.S. Bank respond to complaints?
Yes. U.S. Bank answered 100% of its complaints on time (within 15 days) and closed 29% with relief - money back or a fix; 7.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 83/100 (grade A).
What do people complain about most with U.S. Bank?
The most common problems are managing an account (6,768), incorrect information on your report (3,006), problem with a purchase shown on your statement (2,284).
Is U.S. Bank legit?
U.S. Bank is a real company with a public complaint record: consumers have complained about it 51,123 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is U.S. Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about U.S. Bank going up or down?
Up. There were 7,023 complaints in the last 12 months against 5,264 in the 12 before (+33%). See every month.
How do I file a complaint against U.S. Bank?
Complain to U.S. Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most U.S. Bank complaints come from?
Most come from California (9,700), Illinois (3,080), Ohio (2,782). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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