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Credit cards

Complaint 24353982 USAA

Explained
Company
USAA
Product
Credit card · General-purpose credit card or charge card
Detail
Confusing or misleading advertising about the credit card
From
California 94015
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 18, 2026Complaint received
  2. Jul 19, 2026Sent to USAA (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about advertising and marketing, including promotional offers

ReceivedAboutIssueStateAnswerOn time
Oct 22, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNEExplainedYes
Oct 18, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsAZExplainedYes
Oct 7, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAExplainedYes
Oct 2, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsOHExplainedYes
Jul 14, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCOMoney backYes
Jun 24, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardTXExplainedYes
May 6, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCOExplainedYes
Apr 28, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLExplainedYes
Apr 8, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsTXFixedYes
Feb 25, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsORExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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