Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Credit cards

Advertising and marketing, including promotional offers

Consumers have filed 20,246 complaints about this, 4,374 in the last 12 months (+48%), against 215 companies. The most complained-about is JPMorgan Chase. Companies closed 25% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Didn't receive advertised or promotional terms11,78258%
  • Confusing or misleading advertising about the credit card8,46442%

By month

By state

ALAKAZARCACOCTDEDCFLGAHIIDILINIAKSKYLAMEMDMAMIMNMSMOMTNENVNHNJNMNYNCNDOHOKORPAPRRISCSDTNTXUTVTVAWAWVWIWY
Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 12, 2026Bank of AmericaCredit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardHIIn progressYes
Nov 12, 2026Blackhawk NetworkCredit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardSCExplainedYes
Nov 12, 2026Barclays USCredit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsGAIn progressYes
Nov 11, 2026Barclays USCredit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLIn progressYes
Nov 10, 2026Barclays USCredit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNYIn progressYes
Nov 10, 2026Imprint PaymentsCredit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNJIn progressYes
Nov 9, 2026Barclays USCredit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardVAIn progressYes
Nov 9, 2026U.S. BankCredit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsMIExplainedYes
Nov 9, 2026Barclays USCredit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAIn progressYes
Nov 8, 2026Navy Federal Credit UnionCredit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLIn progressYes
Nov 7, 2026ExtoCredit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsFLExplainedYes
Nov 6, 2026Bank of AmericaCredit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardTXExplainedYes
Nov 6, 2026American ExpressCredit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsAPExplainedYes
Nov 6, 2026Barclays USCredit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAExplainedYes
Nov 5, 2026Barclays USCredit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsTXIn progressYes

Your rights with credit card companies

Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.

Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.

General information, not legal advice; rules vary by state. Plain-English guides

Talk about it

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience