Case file
Mortgages
Complaint 25436900 Guild
In progress- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web · Older American
- Company's answer
- In progress
- On time
- Yes, within 15 days
- Aug 17, 2026Complaint received
- Oct 8, 2026Sent to Guild (52 days later)
- WaitingIn progress
In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.
More Guild complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 27, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | WA | In progress | Yes |
| Oct 20, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CA | In progress | Yes |
| Oct 14, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MT | In progress | Yes |
| Oct 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | AK | In progress | Yes |
| Oct 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | In progress | Yes |
| Oct 1, 2026 | Mortgages | Trouble during payment processPayment process | WA | Explained | Yes |
| Sep 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NE | Explained | Yes |
| Sep 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | TX | Explained | Yes |
| Sep 9, 2026 | Mortgages | Trouble during payment processPayment process | AZ | Explained | Yes |
| Sep 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CA | In progress | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.