Mortgage company · complaint record
Guild complaints
Filed under Guild Holdings Company
Consumers have filed 861 complaints about Guild since 2011, 239 of them in the last 12 months (+172% on the year before). It answered 98.3% on time and closed 3% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 24th most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 861
- Last 12 months
- 239
- Answered on time
- 98.3%
- Closed with relief
- 3%
- Last 30 days
- 20
- Rank
- #24 of 595
Since December 2011
+172% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 7, 2026
Most complained-about mortgage lenders & servicers
Guild complaints by month
The busiest month was May 2026 (31 complaints). Complaints in the last 12 months are up 172% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Guild answered last 12 months
- Closed with monetary relief10.4%
- Closed with non-monetary relief41.7%
- Closed with explanation19179.9%
- In progress4318%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time37/4598.3% on time
- Relief for customers10/402.6% closed with relief
- Complaint trend0/15+172% vs last year
What Guild complaints are about
Top Guild problems last 12 months
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 36
- Payment process 33
- Escrow, taxes, or insurance 32
- Private mortgage insurance (PMI) 5
- Fees charged 3
- Lien release 2
Where Guild complaints come from
Most complaints: California (162), Texas (119), Georgia (63), Nevada (47), Washington (47).
Guild compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ServicemacMortgages | 81 | 280 | A |
| 2 | CMG Financial ServicesMortgages | 46 | 276 | D |
| 3 | GuildMortgages | 47 | 239 | D |
| 4 | Valon TechnologiesMortgages | 37 | 215 | D |
| 5 | Broker SolutionsMortgages | 50 | 203 | C |
| 6 | 21ST MortgageMortgages | 43 | 193 | D |
| 7 | BSI FinancialMortgages | 55 | 189 | C |
| 8 | Dovenmuehle MortgageMortgages | 50 | 185 | C |
Compare side by side: Guild vs Servicemac · Guild vs CMG Financial Services · Guild vs Valon Technologies · Guild vs Broker Solutions
What people say about Guild
All experiencesNo experiences with Guild yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Guild complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 6, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 5, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Nov 5, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Nov 4, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 31, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | In progress |
| Oct 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 28, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | In progress |
| Oct 23, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Questions about Guild
How many complaints does Guild have?
Guild has 861 complaints on record since December 2011, including 239 in the last 12 months and 20 in the last 30 days. That makes it number 302 of every company by complaints this year.
Does Guild respond to complaints?
Yes. Guild answered 98.3% of its complaints on time (within 15 days) and closed 3% with relief - money back or a fix; 0.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 47/100 (grade D).
What do people complain about most with Guild?
The most common problems are trouble during payment process (211), struggling to pay mortgage (130), incorrect information on your report (78).
Is Guild legit?
Guild is a real company with a public complaint record: consumers have complained about it 861 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Guild legit? for the signals, red flags and how to protect yourself.
Are complaints about Guild going up or down?
Up. There were 239 complaints in the last 12 months against 88 in the 12 before (+172%). See every month.
How do I file a complaint against Guild?
Complain to Guild in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Guild complaints come from?
Most come from California (162), Texas (119), Georgia (63). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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