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Case file

Student loans

Complaint 25541029 AES / PHEAA

Explained
Product
Student loan · Federal student loan servicing
Detail
Can't temporarily delay making payments
From
Pennsylvania 17602
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 19, 2026Complaint received
  2. Aug 19, 2026Sent to AES / PHEAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More AES / PHEAA complaints about struggling to repay your loan

ReceivedAboutIssueStateAnswerOn time
Nov 2, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLFixedYes
Oct 29, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsAZIn progressYes
Oct 22, 2026Student loansStruggling to repay your loanProblem with your payment planUTExplainedYes
Oct 9, 2026Student loansStruggling to repay your loanBankruptcyNJIn progressYes
Oct 7, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Sep 29, 2026Student loansStruggling to repay your loanProblem with your payment planGAExplainedYes
Sep 16, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanVAExplainedYes
Sep 8, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNYExplainedYes
Sep 2, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanINExplainedYes
Aug 13, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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