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Complaint log

AES / PHEAA complaint log

The newest complaints about AES / PHEAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportCAExplainedYes
Nov 3, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan terms-ExplainedYes
Nov 2, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLFixedYes
Nov 1, 2026Student loansImproper use of your reportReporting company used your report improperlyALExplainedYes
Oct 29, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsAZIn progressYes
Oct 29, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Oct 25, 2026Student loansIssue with income share agreementDealing with provider of income share agreementMAExplainedYes
Oct 24, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanCTExplainedYes
Oct 22, 2026Student loansStruggling to repay your loanProblem with your payment planUTExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Oct 17, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Oct 16, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeMDExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerCo-signerMIExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLMoney backYes
Oct 14, 2026Credit reportingImproper use of your reportReporting company used your report improperlyDCExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYIn progressYes
Oct 12, 2026Student loansDealing with your lender or servicerReceived bad information about your loanRIExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 9, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseLAExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPRExplainedYes
Oct 9, 2026Student loansStruggling to repay your loanBankruptcyNJIn progressYes
Oct 9, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCTExplainedYes
Oct 7, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Oct 6, 2026Student loansDealing with your lender or servicerProblem with customer serviceIAExplainedYes
Oct 1, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXFixedYes
Oct 1, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXFixedYes
Sep 29, 2026Student loansStruggling to repay your loanProblem with your payment planGAExplainedYes
Sep 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanALExplainedYes
Sep 24, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsILIn progressYes
Sep 24, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayNCFixedYes
Sep 23, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneFLExplainedYes
Sep 18, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneOKFixedYes
Sep 17, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportPAExplainedYes
Sep 16, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanVAExplainedYes
Sep 16, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLFixedYes
Sep 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLFixedYes
Sep 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLFixedYes
Sep 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectOHFixedYes
Sep 14, 2026Student loansGetting a loanHigh pressure sales tactics or recruitingIDExplainedYes
Sep 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMSExplainedYes
Sep 12, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedSCExplainedYes
Sep 11, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Sep 10, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Sep 8, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNYExplainedYes
Sep 7, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedLAExplainedYes
Sep 3, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Sep 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectOHExplainedYes
Sep 2, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanINExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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