Case file
Bank accounts
Complaint 25766526 Cullen/Frost Bankers
Explained- Product
- Checking or savings account · Checking account
- Detail
- Problem using a debit or ATM card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Aug 24, 2026Complaint received
- Aug 25, 2026Sent to Cullen/Frost Bankers (1 day later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Cullen/Frost Bankers complaints about managing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 30, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | TX | Explained | Yes |
| Oct 21, 2026 | Bank accounts | Managing an accountFee problem | TX | Explained | Yes |
| Oct 9, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | TX | Explained | Yes |
| Oct 6, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | IA | Explained | Yes |
| Oct 6, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | TX | Explained | Yes |
| Sep 25, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | TX | Explained | Yes |
| Sep 10, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | TX | Explained | Yes |
| Sep 8, 2026 | Bank accounts | Managing an accountBanking errors | TX | Explained | Yes |
| Sep 1, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | CA | Explained | Yes |
| Aug 26, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | TX | Money back | Yes |
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