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Case file

Auto loans & leases

Complaint 25796239 USAA

Explained
Company
USAA
Product
Vehicle loan or lease · Loan
Detail
Unable to receive car title or other problem after the loan is paid off
From
North Carolina 28445
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 25, 2026Complaint received
  2. Aug 25, 2026Sent to USAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about problems at the end of the loan or lease

ReceivedAboutIssueStateAnswerOn time
Oct 5, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanLAExplainedYes
Oct 5, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanLAExplainedYes
Sep 18, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offMOExplainedYes
Sep 17, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanCAExplainedYes
Sep 16, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanCOExplainedYes
Sep 15, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offMDExplainedYes
Sep 13, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleFLExplainedYes
Sep 2, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleKYExplainedYes
Aug 27, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offTXExplainedYes
Aug 21, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingMOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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