Auto loans & leases
Problems at the end of the loan or lease
Consumers have filed 17,760 complaints about this, 4,042 in the last 12 months (+61%), against 485 companies. The most complained-about is Santander Holdings USA. Companies closed 15% of these with relief.
Companies with the most
Last 12 months.
In more detail
By month
By state
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Nov 13, 2026 | U.S. Bank | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Nov 13, 2026 | American Credit Acceptance | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Nov 13, 2026 | Navy Federal Credit Union | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 12, 2026 | Ally Financial | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Nov 11, 2026 | Ally Financial | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 11, 2026 | Navy Federal Credit Union | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Nov 11, 2026 | Ally Financial | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 10, 2026 | Westlake Financial | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Nov 10, 2026 | The Savings Group | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Nov 10, 2026 | Westlake Financial | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Nov 10, 2026 | Ally Financial | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Nov 9, 2026 | Skopos Financial | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | In progress |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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