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Mortgages

Complaint 27338232 Firstbank Puerto Rico

Explained
Product
Mortgage · Conventional home mortgage
Detail
Payment process
From
Puerto Rico 00736
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 15, 2026Complaint received
  2. Oct 2, 2026Sent to Firstbank Puerto Rico (17 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Firstbank Puerto Rico complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Aug 25, 2026MortgagesTrouble during payment processFees chargedPRExplainedYes
Aug 13, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePRExplainedYes
May 5, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Apr 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPRExplainedYes
Apr 11, 2026MortgagesTrouble during payment processPaying off the loanPRExplainedYes
Feb 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPRExplainedYes
Feb 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPRExplainedYes
Feb 5, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPRExplainedYes
Jan 21, 2026MortgagesTrouble during payment processPayment processPRExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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