Bank · complaint record
Firstbank Puerto Rico complaints
Consumers have filed 887 complaints about Firstbank Puerto Rico since 2012, 103 of them in the last 12 months (+41% on the year before). It answered 100% on time and closed 1% with relief for the customer - less often than a typical bank. The most common problem is incorrect information on your report.
Average response record. How it works
- Complaints on record
- 887
- Last 12 months
- 103
- Answered on time
- 100%
- Closed with relief
- 1%
- Last 30 days
- 6
- Rank
- #57 of 188
Since January 2012
+41% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 30, 2026
Most complained-about banks & credit unions
Firstbank Puerto Rico complaints by month
The busiest month was March 2021 (14 complaints). Complaints in the last 12 months are up 41% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Firstbank Puerto Rico answered last 12 months
- Closed with monetary relief11%
- Closed with explanation8784.5%
- In progress1514.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers1/401.1% closed with relief
- Complaint trend6/15+41% vs last year
What Firstbank Puerto Rico complaints are about
Top Firstbank Puerto Rico problems last 12 months
Inside "Incorrect information on your report"
- Account status incorrect 52
- Account information incorrect 37
- Information belongs to someone else 11
- Old information reappears or never goes away 4
- Information is missing that should be on the report 2
- Public record information inaccurate 1
Where Firstbank Puerto Rico complaints come from
Most complaints: Puerto Rico (594), Florida (111), VI, New Jersey (17), New York (13).
Firstbank Puerto Rico compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Bank of New York MellonBank accounts | 28 | 112 | F |
| 2 | First National Bank of PennsylvaniaBank accounts | 69 | 108 | B |
| 3 | Hancock Whitney BankBank accounts | 75 | 105 | B |
| 4 | EverBankBank accounts | 43 | 105 | D |
| 5 | WSFS FinancialBank accounts | 55 | 103 | C |
| 6 | Firstbank Puerto RicoBank accounts | 52 | 103 | C |
| 7 | Southstate BankBank accounts | 69 | 99 | B |
| 8 | Valley National BancorpBank accounts | 58 | 97 | C |
Compare side by side: Firstbank Puerto Rico vs Bank of New York Mellon · Firstbank Puerto Rico vs First National Bank of Pennsylvania · Firstbank Puerto Rico vs Hancock Whitney Bank · Firstbank Puerto Rico vs EverBank
What people say about Firstbank Puerto Rico
All experiencesNo experiences with Firstbank Puerto Rico yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Firstbank Puerto Rico complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 20, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 20, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 19, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 17, 2026 | Bank accounts | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 8, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 3, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 2, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Sep 28, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | In progress |
| Sep 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Sep 28, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
Questions about Firstbank Puerto Rico
How many complaints does Firstbank Puerto Rico have?
Firstbank Puerto Rico has 887 complaints on record since January 2012, including 103 in the last 12 months and 6 in the last 30 days. That makes it number 468 of every company by complaints this year.
Does Firstbank Puerto Rico respond to complaints?
Yes. Firstbank Puerto Rico answered 100% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix; 1.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 52/100 (grade C).
What do people complain about most with Firstbank Puerto Rico?
The most common problems are incorrect information on your report (108), managing an account (143), trouble during payment process (80).
Is Firstbank Puerto Rico legit?
Firstbank Puerto Rico is a real company with a public complaint record: consumers have complained about it 887 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Firstbank Puerto Rico legit? for the signals, red flags and how to protect yourself.
Are complaints about Firstbank Puerto Rico going up or down?
Up. There were 103 complaints in the last 12 months against 73 in the 12 before (+41%). See every month.
How do I file a complaint against Firstbank Puerto Rico?
Complain to Firstbank Puerto Rico in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Firstbank Puerto Rico complaints come from?
Most come from Puerto Rico (594), Florida (111), VI (38). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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