Complaint log
Firstbank Puerto Rico complaint log
The newest complaints about Firstbank Puerto Rico, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 20, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 20, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 19, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 17, 2026 | Bank accounts | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 8, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 3, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 2, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Sep 28, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | In progress |
| Sep 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Sep 28, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Sep 28, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Sep 23, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Sep 23, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Sep 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 15, 2026 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Sep 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Sep 4, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Aug 29, 2026 | Money transfers & apps | Confusing or missing disclosures | Explained |
| Aug 28, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Aug 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Aug 26, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Aug 25, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Aug 20, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 19, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | In progress |
| Aug 13, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Aug 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jul 28, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Jul 25, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 21, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 14, 2026 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Jul 13, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Jul 13, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 9, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Jul 8, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 30, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Jun 18, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Jun 15, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | Explained |
| Jun 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 1, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 27, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 20, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| May 16, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| May 12, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works