Case file
Prepaid & gift cards
Complaint 30398065 New York Community Bank
Explained- Product
- Prepaid card · Government benefit card
- Detail
- Charged for a purchase or transfer you did not make with the card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 19, 2026Complaint received
- Oct 19, 2026Sent to New York Community Bank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More New York Community Bank complaints about problem with a purchase or transfer
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 27, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Explained | Yes |
| Oct 16, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | NJ | Explained | Yes |
| Sep 23, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Explained | Yes |
| Sep 23, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | CA | Explained | Yes |
| Jun 30, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | CA | Explained | Yes |
| Jun 1, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Explained | Yes |
| May 8, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | NJ | Explained | Yes |
| Mar 19, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | NY | Explained | Yes |
| Dec 30, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Explained | Yes |
| Nov 12, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Explained | Yes |
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