Bank · complaint record
New York Community Bank complaints
Filed under NEW YORK COMMUNITY BANCORP INC
Consumers have filed 2,078 complaints about New York Community Bank since 2019, 392 of them in the last 12 months (-12% on the year before). It answered 99% on time and closed 6% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 22nd most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 2,078
- Last 12 months
- 392
- Answered on time
- 99%
- Closed with relief
- 6%
- Last 30 days
- 16
- Rank
- #22 of 188
Since December 2019
-12% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 4, 2026
Most complained-about banks & credit unions
New York Community Bank complaints by month
The busiest month was January 2025 (80 complaints). Complaints in the last 12 months are down 12% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How New York Community Bank answered last 12 months
- Closed with monetary relief194.8%
- Closed with non-monetary relief30.8%
- Closed with explanation36492.9%
- In progress61.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time40/4599% on time
- Relief for customers6/405.7% closed with relief
- Complaint trend13/15-12% vs last year
What New York Community Bank complaints are about
Top New York Community Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 113
- Problem accessing account 42
- Banking errors 42
- Problem using a debit or ATM card 39
- Funds not handled or disbursed as instructed 37
- Problem making or receiving payments 21
Where New York Community Bank complaints come from
Most complaints: California (303), Florida (222), New York (196), Michigan (182), Texas (167).
New York Community Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Morgan StanleyBank accounts | 51 | 511 | C |
| 2 | Suncoast Credit UnionBank accounts | 52 | 469 | C |
| 3 | HSBCBank accounts | 55 | 404 | C |
| 4 | New York Community BankBank accounts | 59 | 392 | C |
| 5 | Vystar Credit UnionBank accounts | 81 | 373 | A |
| 6 | Charles SchwabBank accounts | 50 | 359 | C |
| 7 | Axos FinancialBank accounts | 47 | 294 | D |
| 8 | Randolph-Brooks Federal Credit UnionBank accounts | 43 | 291 | D |
Compare side by side: New York Community Bank vs Morgan Stanley · New York Community Bank vs Suncoast Credit Union · New York Community Bank vs HSBC · New York Community Bank vs Vystar Credit Union
What people say about New York Community Bank
All experiencesNo experiences with New York Community Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest New York Community Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Bank accounts | Managing an accountFee problem | Explained |
| Nov 2, 2026 | Bank accounts | Closing an accountFees charged for closing account | Money back |
| Nov 1, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 31, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 29, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 28, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | In progress |
| Oct 28, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 27, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 27, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 26, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 25, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about New York Community Bank
How many complaints does New York Community Bank have?
New York Community Bank has 2,078 complaints on record since December 2019, including 392 in the last 12 months and 16 in the last 30 days. That makes it number 226 of every company by complaints this year.
Does New York Community Bank respond to complaints?
Yes. New York Community Bank answered 99% of its complaints on time (within 15 days) and closed 6% with relief - money back or a fix; 4.9% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 59/100 (grade C).
What do people complain about most with New York Community Bank?
The most common problems are managing an account (319), trouble during payment process (667), incorrect information on your report (205).
Is New York Community Bank legit?
New York Community Bank is a real company with a public complaint record: consumers have complained about it 2,078 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is New York Community Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about New York Community Bank going up or down?
Down. There were 392 complaints in the last 12 months against 446 in the 12 before (-12%). See every month.
How do I file a complaint against New York Community Bank?
Complain to New York Community Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most New York Community Bank complaints come from?
Most come from California (303), Florida (222), New York (196). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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