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Student loans

Complaint 3048788 Doan Solutions

Explained
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are being handled
From
New York 13850
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Oct 17, 2018Complaint received
  2. Oct 23, 2018Sent to Doan Solutions (6 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Doan Solutions complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
May 7, 2021Student loansDealing with your lender or servicerReceived bad information about your loanMNExplainedYes
Apr 14, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Dec 4, 2019Student loansDealing with your lender or servicerReceived bad information about your loanALExplainedYes
Sep 11, 2019Student loansDealing with your lender or servicerTrouble with how payments are being handled-Money backYes
May 18, 2018Student loansDealing with your lender or servicerKeep getting calls about your loanOHExplainedYes
Feb 27, 2018Student loansDealing with your lender or servicerDon't agree with the fees chargedNYMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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