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Student loans

Complaint 3063947 Citibank

Explained
Company
Citibank
Product
Student loan · Federal student loan servicing
Detail
Can't get other flexible options for repaying your loan
From
New York 14712
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Nov 2, 2018Complaint received
  2. Nov 30, 2018Sent to Citibank (28 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about struggling to repay your loan

ReceivedAboutIssueStateAnswerOn time
Mar 30, 2025Student loansStruggling to repay your loanProblem lowering your monthly paymentsCAExplainedYes
Jul 3, 2024Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCAExplainedYes
Sep 23, 2020Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Nov 18, 2019Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Nov 10, 2019Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Apr 18, 2019Student loansStruggling to repay your loanProblem lowering your monthly paymentsNJExplainedYes
Mar 12, 2019Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Sep 13, 2018Student loansStruggling to repay your loanCan't temporarily delay making paymentsCAExplainedYes
Jun 20, 2018Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLExplainedYes
Apr 6, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMEExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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