Case file
Credit cards
Complaint 31459607 Citibank
Money back- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't close your account
- Filed by
- Web
- Company's answer
- Closed with monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 30, 2026Complaint received
- Oct 30, 2026Sent to Citibank
- AnsweredClosed with monetary relief
Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.
More Citibank complaints about closing your account
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 5, 2026 | Credit cards | Closing your accountCompany closed your account | CA | Explained | Yes |
| Nov 4, 2026 | Credit cards | Closing your accountCompany closed your account | TX | Explained | Yes |
| Nov 3, 2026 | Credit cards | Closing your accountCan't close your account | OH | Fixed | Yes |
| Nov 2, 2026 | Credit cards | Closing your accountCompany closed your account | NJ | Explained | Yes |
| Nov 2, 2026 | Credit cards | Closing your accountCan't close your account | NJ | Explained | Yes |
| Oct 31, 2026 | Credit cards | Closing your accountCan't close your account | WA | In progress | Yes |
| Oct 31, 2026 | Credit cards | Closing your accountCompany closed your account | CA | Explained | Yes |
| Oct 31, 2026 | Credit cards | Closing your accountCan't close your account | OH | Money back | Yes |
| Oct 31, 2026 | Credit cards | Closing your accountCompany closed your account | MI | In progress | Yes |
| Oct 30, 2026 | Credit cards | Closing your accountCan't close your account | WA | In progress | Yes |
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