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Credit cards

Closing your account

Consumers have filed 31,278 complaints about this, 6,524 in the last 12 months (+10%), against 296 companies. The most complained-about is Capital One. Companies closed 19% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Company closed your account23,80476%
  • Can't close your account7,47424%

By month

By state

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Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 13, 2026Bank of AmericaCredit cardsClosing your accountCompany closed your accountGAIn progressYes
Nov 13, 2026TransUnionCredit cardsClosing your accountCompany closed your accountVAIn progressYes
Nov 13, 2026Bank of AmericaCredit cardsClosing your accountCompany closed your accountNCIn progressYes
Nov 13, 2026Bank of AmericaCredit cardsClosing your accountCompany closed your accountNYIn progressYes
Nov 11, 2026Barclays USCredit cardsClosing your accountCan't close your accountNYIn progressYes
Nov 11, 2026Barclays USCredit cardsClosing your accountCompany closed your accountNVIn progressYes
Nov 10, 2026Barclays USCredit cardsClosing your accountCan't close your accountCTIn progressYes
Nov 9, 2026Navy Federal Credit UnionCredit cardsClosing your accountCompany closed your accountWAIn progressYes
Nov 9, 2026Barclays USCredit cardsClosing your accountCan't close your accountARIn progressYes
Nov 8, 2026Barclays USCredit cardsClosing your accountCompany closed your accountNYIn progressYes
Nov 8, 2026ExtoCredit cardsClosing your accountCan't close your accountPAExplainedYes
Nov 8, 2026Self FinancialCredit cardsClosing your accountCompany closed your accountLAIn progressYes
Nov 7, 2026Bank of AmericaCredit cardsClosing your accountCan't close your accountHIExplainedYes
Nov 7, 2026U.S. BankCredit cardsClosing your accountCompany closed your accountTXExplainedYes
Nov 6, 2026BlockCredit cardsClosing your accountCompany closed your accountPAExplainedYes

Your rights with credit card companies

Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.

Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.

General information, not legal advice; rules vary by state. Plain-English guides

Talk about it

Be kind and stick to facts. No account numbers or other people's details. Rules

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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