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Credit cards

Complaint 31634287 American Express

Explained
Product
Credit card · General-purpose credit card or charge card
Detail
Didn't receive advertised or promotional terms
From
California 91914
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Nov 2, 2026Complaint received
  2. Nov 2, 2026Sent to American Express
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Express complaints about advertising and marketing, including promotional offers

ReceivedAboutIssueStateAnswerOn time
Nov 6, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsAPExplainedYes
Nov 4, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsPAExplainedYes
Oct 30, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNYExplainedYes
Oct 30, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsPAIn progressYes
Oct 29, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAIn progressYes
Oct 29, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCAIn progressYes
Oct 28, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsOKExplainedYes
Oct 28, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYExplainedYes
Oct 27, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYIn progressYes
Oct 27, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYIn progressYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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