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Complaint log

American Express complaint log

The newest complaints about American Express, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 11, 2026Credit cardsFees or interestCharged too much interestOHExplainedYes
Nov 10, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementGAExplainedYes
Nov 10, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Nov 8, 2026Credit cardsFees or interestCharged too much interestINExplainedYes
Nov 6, 2026Credit reportingIncorrect information on your reportAccount information incorrectNCExplainedYes
Nov 6, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayNJExplainedYes
Nov 6, 2026Credit cardsProblem with a purchase shown on your statementOvercharged for something you did purchase with the cardILExplainedYes
Nov 6, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsAPExplainedYes
Nov 6, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardUTExplainedYes
Nov 5, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCExplainedYes
Nov 5, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCAExplainedYes
Nov 5, 2026Credit cardsFees or interestCharged too much interestNYExplainedYes
Nov 4, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCAExplainedYes
Nov 4, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement-ExplainedYes
Nov 4, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsPAExplainedYes
Nov 4, 2026Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Nov 4, 2026Credit cardsClosing your accountCompany closed your accountCAExplainedYes
Nov 4, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseRIFixedYes
Nov 4, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardNYExplainedYes
Nov 3, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursAZExplainedYes
Nov 3, 2026Credit cardsFees or interestCharged too much interestPAExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectMAExplainedYes
Nov 3, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Nov 3, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit card-ExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseSCFixedYes
Nov 3, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMOExplainedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt was paidTXExplainedYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNYMoney backYes
Nov 2, 2026Bank accountsManaging an accountBanking errorsWIExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursGAFixedYes
Nov 2, 2026Bank accountsManaging an accountBanking errorsCTMoney backYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Nov 2, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Nov 2, 2026Bank accountsManaging an accountBanking errorsMOExplainedYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNYMoney backYes
Nov 2, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursAZExplainedYes
Nov 2, 2026Credit cardsClosing your accountCompany closed your accountFLExplainedYes
Nov 2, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAExplainedYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXExplainedYes
Nov 1, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Nov 1, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNYExplainedYes
Nov 1, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardTXExplainedYes
Nov 1, 2026Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipTXExplainedYes
Nov 1, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Oct 31, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceILExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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