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Auto loans & leases

Complaint 31989091 CarMax

Explained
Company
CarMax
Product
Vehicle loan or lease · Loan
Detail
Voluntary repossession
From
Maryland 20601
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Nov 5, 2026Complaint received
  2. Nov 5, 2026Sent to CarMax
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More CarMax complaints about repossession

ReceivedAboutIssueStateAnswerOn time
Nov 1, 2026Auto loans & leasesRepossessionDamage caused or loss of personal items in vehicle during the actual repossessionTXExplainedYes
Oct 30, 2026Auto loans & leasesRepossessionLender trying to repossess or disable the vehicleCOExplainedYes
Oct 18, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionFLExplainedYes
Oct 17, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldCAExplainedYes
Oct 15, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldALExplainedYes
Oct 9, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldDEExplainedYes
Oct 9, 2026Auto loans & leasesRepossessionCompany communicating payment assistance or payment extension optionsILExplainedYes
Oct 8, 2026Auto loans & leasesRepossessionDamage caused or loss of personal items in vehicle during the actual repossessionTXExplainedYes
Oct 8, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionMSExplainedYes
Sep 21, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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