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Auto loans & leases

Complaint 3300495 Firstbank Puerto Rico

Explained
Product
Vehicle loan or lease · Lease
Detail
Denied request to lower payments
From
Puerto Rico 00728
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 9, 2019Complaint received
  2. Jul 11, 2019Sent to Firstbank Puerto Rico (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Firstbank Puerto Rico complaints about struggling to pay your loan

ReceivedAboutIssueStateAnswerOn time
Apr 12, 2026Payday & personal loansStruggling to pay your loanPRExplainedYes
Jan 7, 2026Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsPRExplainedYes
Mar 13, 2023Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsPRExplainedYes
Feb 8, 2023Auto loans & leasesStruggling to pay your loanLender trying to repossess or disable the vehiclePRExplainedYes
Jun 20, 2022Auto loans & leasesStruggling to pay your loanLoan balance remaining after the vehicle is repossessed and soldINExplainedYes
Nov 20, 2020Auto loans & leasesStruggling to pay your loanLender trying to repossess or disable the vehiclePRExplainedYes
Apr 2, 2018Auto loans & leasesStruggling to pay your loanLender trying to repossess or disable the vehiclePRExplainedYes
Mar 30, 2018Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsPRExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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