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Credit cards

Complaint 3538750 Santander Bank

Explained
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Credit card company won't work with you while you're going through financial hardship
From
New York 11213
Filed by
Postal mail · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 20, 2020Complaint received
  2. Feb 26, 2020Sent to Santander Bank (6 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Santander Bank complaints about struggling to pay your bill

ReceivedAboutIssueStateAnswerOn time
Jan 4, 2022Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipNJExplainedYes
Oct 30, 2020Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipNYExplainedNo
Jul 21, 2020Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipNYExplainedYes
Jun 16, 2020Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardship-ExplainedYes
Sep 12, 2019Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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