Bank · complaint record
Santander Bank complaints
Filed under SANTANDER BANK, NATIONAL ASSOCIATION
Consumers have filed 4,274 complaints about Santander Bank since 2011, none in the last 12 months. It answered 94.5% on time and closed 7% with relief for the customer. The most common problem is account opening, closing, or management.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4,274
- Last 12 months
- 0
- Answered on time
- 94.5%
- Closed with relief
- 7%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 23, 2022
Santander Bank complaints by month
The busiest month was June 2012 (61 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Santander Bank answered all time
- Closed with monetary relief2345.5%
- Closed with non-monetary relief230.5%
- Closed with relief320.7%
- Closed with explanation2,77364.9%
- Closed1,16027.1%
- Closed without relief521.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Santander Bank complaints are about
Top Santander Bank problems
Where Santander Bank complaints come from
Most complaints: Massachusetts (1,063), Pennsylvania (758), New Jersey (746), New York (641), Connecticut (174).
Santander Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Santander BankBank accounts | - | 0 | - |
Compare side by side: Santander Bank vs Bancfirst · Santander Bank vs Banner · Santander Bank vs Customers Bancorp · Santander Bank vs RBC Bank
What people say about Santander Bank
All experiencesNo experiences with Santander Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Santander Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 23, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 23, 2022 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Sep 22, 2022 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 19, 2022 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 17, 2022 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Sep 16, 2022 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Sep 15, 2022 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Sep 14, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 13, 2022 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 12, 2022 | Mortgages | Trouble during payment process | Explained |
| Sep 7, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 1, 2022 | Bank accounts | Managing an accountProblem accessing account | Explained |
Questions about Santander Bank
How many complaints does Santander Bank have?
Santander Bank has 4,274 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does Santander Bank respond to complaints?
Yes. Santander Bank answered 94.5% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Santander Bank?
The most common problems are account opening, closing, or management (702), managing an account (652), deposits and withdrawals (349).
Is Santander Bank legit?
Santander Bank is a real company with a public complaint record: consumers have complained about it 4,274 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Santander Bank legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Santander Bank?
Complain to Santander Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Santander Bank complaints come from?
Most come from Massachusetts (1,063), Pennsylvania (758), New Jersey (746). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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