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Case file

Debt collection

Complaint 3999888 Direct Account Management

Explained
Product
Debt collection · Federal student loan debt
Detail
Attempted to collect wrong amount
From
Alabama 365XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company disputes the facts presented in the complaint
  1. Dec 9, 2020Complaint received
  2. Jan 12, 2021Sent to Direct Account Management (34 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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