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Case file

Mortgages

Complaint 4361783 Synchrony

Explained
Company
Synchrony
Product
Mortgage · Home equity loan or line of credit (HELOC)
From
New York 13090
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 7, 2021Complaint received
  2. May 11, 2021Sent to Synchrony (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Synchrony complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Mar 31, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanIDExplainedYes
Aug 9, 2023MortgagesTrouble during payment processNDFixedYes
Oct 21, 2022MortgagesTrouble during payment processMOExplainedYes
Jul 20, 2021MortgagesTrouble during payment processFLExplainedYes
Nov 15, 2020MortgagesTrouble during payment processAZFixedYes
Dec 10, 2018MortgagesTrouble during payment processTXExplainedYes
Nov 1, 2018MortgagesTrouble during payment processCOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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