Complaint log
Synchrony complaint log
The newest complaints about Synchrony, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Nov 5, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Nov 5, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Nov 5, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 5, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 5, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 5, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Nov 5, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 5, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Nov 4, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 4, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | In progress |
| Nov 4, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 4, 2026 | Credit cards | Fees or interestUnexpected increase in interest rate | In progress |
| Nov 4, 2026 | Credit cards | Fees or interestUnexpected increase in interest rate | In progress |
| Nov 4, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 4, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 4, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Nov 4, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Nov 4, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 4, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Nov 4, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Nov 4, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Nov 4, 2026 | Credit cards | Problem when making paymentsYou never received your bill or did not know a payment was due | In progress |
| Nov 4, 2026 | Credit cards | Other features, terms, or problemsOther problem | In progress |
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 4, 2026 | Credit cards | Other features, terms, or problemsOther problem | In progress |
| Nov 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 4, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Nov 4, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
| Nov 4, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | In progress |
| Nov 4, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 4, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 4, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 4, 2026 | Credit cards | Other features, terms, or problemsAdd-on products and services | In progress |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
| Nov 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 4, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 4, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works