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Complaint 4389925 CarMax

Explained
Company
CarMax
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Overcharged for something you did purchase with the card
From
Florida 33023
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. May 18, 2021Complaint received
  2. May 19, 2021Sent to CarMax (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More CarMax complaints about problem with a purchase shown on your statement

ReceivedAboutIssueStateAnswerOn time
Feb 26, 2021Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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