Credit cards
Problem with a purchase shown on your statement
Consumers have filed 118,720 complaints about this, 32,004 in the last 12 months (+75%), against 547 companies. The most complained-about is Citibank. Companies closed 28% of these with relief.
Companies with the most
Last 12 months.
In more detail
By month
By state
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Nov 13, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 13, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 13, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 13, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 13, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 12, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 12, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 12, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 12, 2026 | Bank of America | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 12, 2026 | Navy Federal Credit Union | Credit cards | Problem with a purchase shown on your statementOvercharged for something you did purchase with the card | In progress |
| Nov 12, 2026 | Navy Federal Credit Union | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 12, 2026 | Barclays US | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Nov 12, 2026 | Barclays US | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 12, 2026 | Snap US | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 12, 2026 | Barclays US | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
Your rights with credit card companies
Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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