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Student loans

Complaint 4564491 DocuPrep Xpress

Money back
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
North Carolina 28590
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Jul 23, 2021Complaint received
  2. Aug 10, 2021Sent to DocuPrep Xpress (18 days later)
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More DocuPrep Xpress complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
May 2, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Sep 16, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Sep 13, 2021Student loansDealing with your lender or servicerDon't agree with the fees chargedCOMoney backYes
Feb 12, 2021Student loansDealing with your lender or servicerReceived bad information about your loanILExplainedYes
Nov 15, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Jul 30, 2020Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNCExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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