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Case file

Mortgages

Complaint 4884160 FB Financial

Explained
Product
Mortgage · Conventional home mortgage
From
Washington 98258
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Nov 6, 2021Complaint received
  2. Nov 6, 2021Sent to FB Financial
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More FB Financial complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Sep 22, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyMEExplainedYes
Apr 6, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTNExplainedYes
Sep 16, 2025MortgagesTrouble during payment processPrivate mortgage insurance (PMI)TNExplainedYes
Sep 12, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceTNExplainedYes
Aug 8, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceALExplainedYes
Aug 7, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Aug 7, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Aug 6, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Jul 11, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceALExplainedYes
Jun 10, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceALExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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