Mortgage company · complaint record
FB Financial complaints
Filed under FB FINANCIAL CORPORATION
Consumers have filed 81 complaints about FB Financial since 2021, 10 of them in the last 12 months (-44% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 81
- Last 12 months
- 10
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #136 of 595
Since October 2021
-44% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 22, 2026
Most complained-about mortgage lenders & servicers
FB Financial complaints by month
The busiest month was April 2022 (5 complaints). Complaints in the last 12 months are down 44% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How FB Financial answered all time
- Closed with explanation8098.8%
- In progress11.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What FB Financial complaints are about
Top FB Financial problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 11
- Trying to communicate with the company to fix an issue while managing or servicing your loan 5
- Private mortgage insurance (PMI) 3
- Payment process 2
- Loan sold or transferred to another company 1
- Lien release 1
Where FB Financial complaints come from
Most complaints: Tennessee (21), Alabama (11), Florida (9), Texas (6), South Carolina (6).
FB Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | FB FinancialMortgages | - | 10 | - |
Compare side by side: FB Financial vs Midwest Loan Services · FB Financial vs Truhome Solutions · FB Financial vs NEXA Mortgage · FB Financial vs Hilltop
What people say about FB Financial
All experiencesNo experiences with FB Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest FB Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 22, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 18, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Jul 9, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 8, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Apr 10, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 6, 2026 | Bank accounts | Managing an accountDeposits or withdrawals | Explained |
| Feb 24, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jan 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jan 10, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 20, 2025 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 16, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
Questions about FB Financial
How many complaints does FB Financial have?
FB Financial has 81 complaints on record since October 2021, including 10 in the last 12 months and 0 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does FB Financial respond to complaints?
Yes. FB Financial answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with FB Financial?
The most common problems are trouble during payment process (44), managing an account (7), struggling to pay mortgage (5).
Is FB Financial legit?
FB Financial is a real company with a public complaint record: consumers have complained about it 81 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is FB Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about FB Financial going up or down?
Down. There were 10 complaints in the last 12 months against 18 in the 12 before (-44%). See every month.
How do I file a complaint against FB Financial?
Complain to FB Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most FB Financial complaints come from?
Most come from Tennessee (21), Alabama (11), Florida (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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