Complaint 5045017 Customers Bancorp

Explained

Company: Customers Bancorp
Product: Payday loan, title loan, or personal loan · Installment loan
Issue: Problem with the payoff process at the end of the loan
From: North Carolina 270XX
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Dec 27, 2021Complaint received
Dec 27, 2021Sent to Customers Bancorp
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Customers Bancorp complaints about problem with the payoff process at the end of the loan

Received	About	Issue	State	Answer	On time
Jan 26, 2024	Payday & personal loans	Problem with the payoff process at the end of the loan	RI	Money back	Yes
Feb 7, 2023	Payday & personal loans	Problem with the payoff process at the end of the loan	NJ	Explained	Yes
Jan 20, 2023	Payday & personal loans	Problem with the payoff process at the end of the loan	KS	Explained	Yes
Oct 27, 2022	Payday & personal loans	Problem with the payoff process at the end of the loan	CA	Explained	Yes
Oct 28, 2021	Payday & personal loans	Problem with the payoff process at the end of the loan	NJ	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 8 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works